Turn Instagram comments into automated sales conversations

If you are looking for simple use cases like Price Please, Sales Enquiry, and … Please check out our quick automations, which will help you set up automations instantly.

We've already covered how to automatically reply to comments on Instagram posts.

(A great example to demonstrate complex logic and Flow Builder power)

But here is another scenario:

A customer comments on your Instagram post asking about a product, but instead of replying with a generic “Price please” message, you want to automatically guide them through a personalized purchasing journey.

This can’t be solved by our quick automations because:

• You need different responses for different products

• You may want to collect user details

• You may want to follow up after 24 hours if they don’t reply

• You may want to segment them for future campaigns

• You may want to send WhatsApp or Email depending on user preference

This is where Flow Builder is perfect.

How to convert commenters into customers using ZEPIC

Whenever a user comments on a post asking about price or showing buying intent, the system will automatically ask if they’d like more details about the product.

If they respond “yes,” it will collect their phone number and send the product information to them via WhatsApp and Instagram.

By doing this, you can send commenters messages via DM or through their WhatsApp number when granted the go-ahead.