What is webhook and how to configure them?

Created by Naveen V, Modified on Tue, 5 Nov at 6:33 AM by Naveen V

What is a webhook and why do you need it?

Webhooks are automated messengers that tell your business systems when something important happens in real-time. For example, when a customer purchases on your website, a webhook can instantly notify your CRM, email marketing platform, and accounting software without anyone having to update these systems manually.

Here are some key benefits of webhooks

Real-time updates: Customer actions trigger immediate responses across your systems, eliminating delays that could affect business decisions or customer experience.
Better system efficiency: Instead of constantly checking for updates (which uses computing resources), your systems only process information when something happens.
Lower operational costs: Automation through webhooks reduces the need for manual processes and enables your team to focus on more valuable tasks instead of data entry.
Scalability: As your business grows, webhooks handle increased data flow automatically without requiring additional staff or manual intervention.

How to configure webhook in ZEPIC?

Click on the connector icon in the left navigation bar or go to Settings -> Connector. Then go to Sources and select Webhook

Give the basic details about the webhook and click on Connect

You will be shown the actual webhook link that can be used in your source system to configure. Click on Copy to copy the webhook URL and paste it into the system from which you want to push the data.

Once you configure the webhook in your source system and finish the configuration, click on Next. You may see the data from your source system shown in the Sample data section.

If the Sample Data is not pushed from the source system, there is another way to proceed. You can click on Add your sample button and paste the webhook's response in JSON format here. After that select it and click on Next.

You can configure the next steps like you configure any other connector in ZEPIC. You can choose to filter the data from the webhook, transform the data and store it in any of the custom objects.